Customer Experience Professional & Trainer: James Mills is a Customer Experience Professional and certified Soft Skills Trainer with nearly 20 years of experience spanning Telecoms, FINTECH, Heavy Duty Machinery, and Insurance Industries.
Expertise: His expertise includes setting up and operating Customer Service Departments, Soft Skills Training, Business Process Outsourcing, Customer Incident Management, and Compliance Management.
Passion for Training: James is passionate about training, development, coaching, and mentoring to help individuals discover their hidden potentials.
Training Sessions: He has delivered training sessions for organizations in Heavy-Duty Machinery, Banking & Finance, Telecom, Insurance, and Shipping industries.
Education: Holds an Executive MBA with a Project Management specialization from the University of Ghana, a Bachelor of Science in Accounting & Information Systems from KNUST, and a Higher National Diploma in Statistics from Takoradi Technical University.
Certifications & Memberships: Holds a certification as a GRID Method Trainer from Len Stevens Training, is a Licensed Counselor accredited by the Ghana Psychology Council, and a member of the Ghana Academy of Christian Counselors.