CUSTOMER SERVICE & EVENTS MANAGER 4 views

Our client, a company providing quality hospitality services, is seeking a Full-time (permanent) Customer Service & Events Manager who will lead and coordinate Customer Service and Events Function of the Amusement Park by ensuring excellent guest experience, professional event planning and execution, effective complaint handling, strong frontline staff supervision and smooth coordination across departments before, during and after guest visits and events.

KEY RESPONSIBILITIES:

• Ensure every guest receives a warm, professional, safe, and memorable park experience.
• Plan, coordinate and supervise birthdays, school visits, corporate family fun days, church/group visits and other events.
• Establish and enforce customer service standards for all frontline interactions.
• Create systems for complaint handling, guest feedback, events briefs, post-event follow-up and weekly reporting.
• Work closely with Sales and Marketing to convert bookings into well-executed guest experiences.
• Support repeat business, referrals and positive word-of-mouth through excellent service delivery.

KEY QUALIFICATIONS:

• Minimum of HND or Bachelor’s degree in Hospitality Management, Business Administration, Events Management, Tourism, Marketing, Communications or a related field.
• Minimum experience of at least 3-5 years’ relevant experience in customer service, hospitality, events, tourism, recreation, entertainment, hotel, facility management, or similar service environment.
• Proven experience supervising frontline staff and coordinating events or group bookings.
• Strong experience in complaint handling, client communication and service recovery.
• Experience in an amusement park, resort, recreational facility, hotel, Events Company or guest-facing environment will be an advantage.
• Ability to handle difficult customers and unexpected event situations calmly and professionally.
• Should be available to work on weekends and holidays.

BENEFITS:

• Earn a basic salary of GHS 5000-GHS 6000 monthly.

APPLICATION PROCESS:

Submit your CV and Cover Letter to recruitment@sedatconsultlimited.com with “Customer Service and Events Manager” as the subject of your email by 12^th October, 2026.

Only shortlisted applicants will be contacted